Mike Hudson

Hi, I am Mike Hudson, a Systems Engineer working for Arco Ltd in Kingston Upon Hull

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The opinions expressed here represent my own and not those of my employer. I have extensive experience in Microsoft and Apple technologies, ranging from desktop OS's to Server OS's. I have been working in the IT industries for more then 10 years, both in field based and office based roles. I have recently been promoted to an infrastructure role, in which part of my day to day tasks are ensuring our VM and physical environments run without issue. Previous roles have also included management and maintenance of employee workstations software & hardware. During my time at arco I have obtained both Prince II and ITIL accreditations, and used the best practices whilst implementing several large projects. Including a mobile device refresh and a customer service support tool. Along with my hardware and software support experience I have a keen passion for application and web development technologies. I've always tried to remain on the bleeding edge of technology and languages. I am currently improving my Cocoa and PHP skills. I have developed many .NET applications, which are now in use in the department, and a self-service tool developed in PHP.

Web designer & Blog publisher at MikeSel.info

2006 - 2012

Post writer, software/hardware review writer, solution provider, how-to publisher, code snippet sharer on a popular technology blog. Mainly focusing around Apple technologies, but also containing vast tutorials on both software, hardware and application development.

Systems Support Specialist at ARCO SAFETY

July 2008 - March 2011

I work as part of a team of support specialist, acting as an escalation point for the 1st line support team for the 1400+ strong customer base. As an addition to my role, I have been developing the in house IT Helpdesk system. The system is built around a SQL database, with a PHP webfront end and feature rich GUI.

IT Support Analyst at IntraSource

November 2007 - July 2008

I worked as part of a team, as an escalation point for the 1st line support team. Handling calls from 30+ businesses and their users. Specializing in Microsoft Windows operating systems and servers, with basic exposure to some Linux based servers.

IT Field Engineer at Select Business Products

September 2000 - November 2007

I started working with select as a trainee applications developer developing in Microsoft Fox Pro and Visual Basic 6. I progressed to providing desk side end user support across the UK. Gradually working my way up to an escalation point for other technicians. Specializing in Windows based operating systems and windows based applications.

IT Technician and Programmer at Yorkshire Post, Leeds

January 2001 - January 2001

Diagnosing and repairing PC's and Printers. Application development in Visual Basic 6

Trainee Computer Programmer at Lean Business Systems

January 1998 - January 1999

In house training, programming with Paradox. Destruction testing and debugging of applications. Deigning Reports in Paradox and Microsoft Access.

Systems Engineer at Arco Ltd

March 2011

Working as part of a team of 4, maintaining a VMWare vSphere 5 environment, home to 100+ VM’s across 2 data centres. Monitoring services estate with Solarwinds Orion. Maintaining and monitoring internet usage with WebSense WebSecurity. Maintaining and monitoring device security with Sophos AV and DLP. Monitoring and maintaining server backups with Symantec Backup Exec 2010. Administration and maintenance of firewalls using Check Point SmartConsole R75.20. Administration and maintenance of MailMarshal 6.4. Administration and maintenance of our server landscape using HP Insight manager. Implementation, monitoring and administration of Symantec Enterprise vault – including version upgrades. Also working with BT to manage our telephony estate and infrastructure. Roll-out of ADSL connections and wireless hot spots at branches UK wide. Developing in house PHP applications based around SQL databases, for internal quality assement and maintenance, secure information delivery systems and general electronic message templates. Developing in house .NET applications to perform advanced Active Directory tasks, and maintaining the Symantec DLO estate.

Selby College

1998 – 2000

Vermuyden Grammar School

Business